Norfolk City Hall phone numbers: Norfolk Cares 757-664-6510 for most requests, police non-emergency 757-441-5610, water emergencies 757-823-1000, council and mayor.
Last checked Oct. 19, 2026. Phone numbers come from the City of Norfolk’s staff directory, its City Council page and department pages, each linked below.
Not sure who to call? Start with Norfolk Cares, 757-664-6510, the city’s call center, or the MyNorfolk app at mynorfolk.org. It takes requests for trash, bulk pickup, potholes, code complaints, shelter rides and most other city services, 8 a.m. to 4 p.m. weekdays. In an emergency, call 911.
City Hall is at 810 Union St. downtown. Norfolk is an independent city, so there is no county government above it.
The numbers most people need
- Emergency: 911
- Police, fire or animal problem, not an emergency: 757-441-5610
- City services and requests: Norfolk Cares, 757-664-6510
- Water or sewer main break, 24 hours: 757-823-1000
- Power outage: Dominion Energy; see our power outages guide
Mayor and City Council
From the city’s City Council page:
| Seat | Member | Phone |
|---|---|---|
| Mayor | Kenneth Cooper Alexander, Ph.D. | 757-664-4679 |
| Vice Mayor, Ward 1 | Martin A. Thomas Jr. | 757-664-4268 |
| Ward 2 | Courtney R. Doyle | 757-664-4268 |
| Ward 3 | Mamie B. Johnson | 757-664-4268 |
| Ward 4 | John E. “JP” Paige | 757-664-4268 |
| Ward 5 | Thomas R. Smigiel Jr. | 757-664-4293 |
| Superward 6 | Jeremy D. McGee | 757-664-4268 |
| Superward 7 | Carlos J. Clanton | 757-664-4268 |
Every address is in one ward and one superward. Find yours on Norfolk AIR or the ward map (PDF). The Ward 1 through 5 council seats are on the Nov. 3 ballot; see our voting guide.
City offices
| Office | Who | Phone |
|---|---|---|
| City Manager | Patrick Roberts | 757-664-4242 |
| City Clerk (council agendas, speaking at meetings) | Richard A. Bull | 757-664-4253 |
| City Attorney | 757-664-4529 | |
| Commissioner of the Revenue (business licenses, car tax assessments) | Blythe A. Scott | 757-664-7890 |
| Treasurer, real estate tax bills | Daun S. Hester | 757-664-7849 |
| Treasurer, personal property tax bills | 757-664-7800 | |
| Real Estate Assessor | 757-664-4732 | |
| Office of Elections | Stephanie L. Iles, general registrar | 757-664-4353 |
| City Planning, permits and zoning | 757-664-4752 | |
| Building permits and plan review | 757-664-6565 | |
| Public Works | 757-664-4600 | |
| Parks and Recreation | 757-823-4291 |
Public safety
| Service | Who | Phone |
|---|---|---|
| Police, non-emergency | Chief of Police Mark Talbot | 757-441-5610 |
| Police Department administration | 757-664-3277 | |
| Fire-Rescue administration | Fire Chief Sidney Carroll | 757-664-6600 |
| Sheriff’s Office | 757-664-4700 | |
| Emergency Management | 757-441-5600 |
Neighborhoods, animals and code enforcement
- Code complaints (common environmental and nuisance violations): report through Norfolk Cares, 757-664-6510, the code enforcement page says.
- Neighborhood Quality Bureau: 757-664-6500.
- Animal Care Center (lost and found pets, adoptions, pet licenses): 5585 Sabre Road, 757-441-5505. For an urgent animal problem, call the police non-emergency line, 757-441-5610, for the Animal Protection Unit.
Utilities
- Water and sewer emergencies, 24 hours: 757-823-1000
- Norfolk Utilities customer service: 757-664-6700
- Trash and recycling: Norfolk Cares, 757-664-6510; see our trash guide
- Electricity: Dominion Energy; see our power outages guide
What this means for you
- Save 757-664-6510 and 757-441-5610 in your phone today.
- To speak at a council meeting, call the clerk at 757-664-4253 by 3 p.m. that day.
- Use the MyNorfolk app to track a request after you file it.
Related: moving to Norfolk, public notices and hurricane prep.
Frequently asked questions
What is the Norfolk non-emergency police number?
757-441-5610. Call 911 for emergencies. The same non-emergency line dispatches the Animal Protection Unit for urgent animal problems.
How do I report a problem to the City of Norfolk?
Call Norfolk Cares at 757-664-6510, use the MyNorfolk app, or file a request at mynorfolk.org. Norfolk Cares handles trash, potholes, code complaints and most other city service requests.
Who is the mayor of Norfolk?
Kenneth Cooper Alexander, Ph.D. His office number is 757-664-4679.
Who is my Norfolk City Council member?
Norfolk has five wards and two superwards. Find yours by address on Norfolk AIR or the city’s ward map. Most council members can be reached through 757-664-4268.
Who do I call for a water main break in Norfolk?
Norfolk Utilities’ 24-hour emergency line, 757-823-1000. For water and sewer billing, call customer service at 757-664-6700.
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